Account & Customer Service Executive
RemoteWestern Cape, South Africa
Job Summary
Conduct inbound and outbound enquiries via email, phone, and SMS to convert prospects into customers. Onboard new clients with data entry across multiple platforms while reviewing existing customers in the CRM to maximize transactional value. Generate regular reports to identify trends and act upon opportunities for profit or enhanced customer experience. Take ownership of assigned KPIs, share updates with the senior team, and collaborate with marketing and operations to streamline processes. Work remotely three days weekly with two days at a shared office in the Cape Town suburbs, reporting to the Service Delivery Manager and Director team.
Required Qualifications
- CAPE TOWN-based (Near the South Suburbs for working at a shared office space 2 days a week)
- Working from home 3 days a week (2 days from a shared office space in the southern suburbs of Cape Town)
- Good experience of using digital platforms; CRM, mapping, email platforms etc.
Desired Qualifications
- Excellent customer service with a desire to ensure every customer is a happy customer
- A passion to deliver outstanding customer service and the creation of fantastic relationships
- Strong communication skills on an internal and external basis
- General knowledge of central England, and the location of key towns and cities located within it
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