Account Coordinator Energy
On-siteRozenburg, South Holland, The Netherlands
Rozenburg, South Holland, The NetherlandsOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Coordinate receipt of new bookings with internal operations, ensuring SOPs and working instructions are followed. Resolve client complaints by datamining causes, selecting solutions, expediting corrections, and following up via STARS. Answer inquiries via phone, email, and live chat while maintaining accurate records of customer integrations. Use PowerBI to ensure outflow to C View and milestone tools are accurate and on time. Collaborate with the product team to improve user experience based on vital feedback.
Required Qualifications
- MBO/HBO or equivalent
- A minimum of 3+ years in customer support role
- ideally project freight forwarding
- VGB Certification required
Desired Qualifications
- Superb communication skills
- Excellent problem-solving skills
- Ability to work under pressure
- Proficiency in using customer support software and tools
- Patience and empathy
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to multi-task
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