Account Coordinator / Customer Service

Account Coordinator / Customer Service role focused on building strong customer relationships and serving as an engaged resource for projects. Responsibilities include replying to customer requests with urgency and clarity, establishing lead times, creating production and subcontract sequences, maximizing profit while balancing pricing, coordinating pre‐production services with sales, overseeing order entry to ensure accurate customer requirements communicated to manufacturing, participating in production meetings as a customer advocate, checking proofs for accuracy, communicating approvals to expedite production, coordinating fulfillment for a seamless client experience, and handling client-supplied information for kitting projects. Requires a 2-year degree or equivalent, printing experience preferred, understanding of manufacturing and job shop environments, proficiency in Microsoft Office (Excel), strong attention to detail with a service/sales aptitude, multitasking ability, accountability, and solid communication skills.