Account Coordinator
$50,000–$50,000 year
HybridMechanicsburg, Pennsylvania, United States
Job Summary
Partner with clients to support employee benefits programs and deliver high-level customer service while managing the entire renewal lifecycle from pre-renewal quoting to final wrap-up. Respond to client inquiries, complaints, and service requests via phone and email, maintaining detailed records of activity within systems. Administer benefits programs including enrollments, terminations, and account changes, ensuring accurate reconciliation with monthly carrier invoices and full execution of carrier submission requirements. Work cooperatively with internal teams regarding COBRA and compliance activities, leveraging reporting tools to support account administration and ensure operational accuracy. Support renewal and quoting processes to ensure timely program delivery, identify trends in customer feedback, and escalate issues to management.
Required Qualifications
- Experience in client service employee benefits or insurance related environment
- Strong customer service skills with ability to manage multiple accounts and priorities
- Knowledge of benefits administration enrollment processes and compliance considerations
- Excellent communication collaboration and organizational skills
- Strong attention to detail and ability to manage data accurately
- Active Life and Health License
- Ability to obtain required licensure within the agreed upon timeline after hire
- Ongoing continuing education to maintain active status
Desired Qualifications
- Proficiency in Microsoft Office with strong emphasis on Excel
- Experience working with agency management systems or enrollment platforms
- Familiarity with COBRA and benefits administration tools
- Analytical skills with ability to interpret data and support decision making
- Attention to detail and organizational skills to manage multiple initiatives
- Problem solving and critical thinking to identify and address client issues
- Ability to operate in a fast paced environment and manage client expectations
- Collaborative mindset to work with cross functional teams
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