Account Associate
$42,000–$52,000 year
On-siteAddison, Illinois, United States
Job Summary
Respond to customer inquiries, prepare quotes, and resolve issues promptly while building strong relationships through proactive communication. Support account growth by identifying upsell, cross-sell, and new business opportunities within existing and prospective accounts. Maintain accurate customer records and manage orders, follow-up activities, and communications in organized, timely manner. Collaborate with customer service, logistics, purchasing, accounting, and warehouse teams to ensure a seamless experience. Meet individual and team goals related to customer engagement, responsiveness, and business development. Stay informed on product offerings, market trends, and industry developments.
Required Qualifications
- Proficiency in using CRM software and Microsoft Office Suite
- Ability to multitask and prioritize tasks in a fast-paced environment
- Detail-oriented with strong follow-up and organizational skills and time management
- Must be able to lift 50 lbs
Desired Qualifications
- Bachelors or Associates degree is a plus
- Customer Service experience is a plus
- Excellent communication and interpersonal skills
- Strong communication, problem-solving, and relationship-building abilities
- Knowledge of packaging materials and products is a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.