Account Associate

Resolve customer inquiries and concerns promptly to ensure effective issue resolution. Manage customer accounts to identify service opportunities and facilitate collections of past-due balances. Deliver customer service using available resources and training tools to maintain service quality. Complete required training to develop skills, system knowledge, and proficiency in organizational competencies. Meet department productivity and quality standards to support operational goals. Approach each customer interaction with respect and a solution-oriented mindset to foster positive experiences. Also responsible for other duties/projects as assigned by business management as needed.