Account and Customer Success Manager
On-siteSofia, Sofia-Capital, Bulgaria
Job Summary
Lead designated accounts as the primary contact, developing trust-based relationships and ensuring high levels of customer happiness, retention, and advocacy. Coordinate daily operational communication across delivery, product, studio, and finance teams while supervising open items and supporting new customer onboarding. Identify upsell and growth opportunities to drive renewals and scope expansions, then analyze performance data and feedback to anticipate expectations and align internal roadmaps. Translate customer needs into clear requirements for planning and forecasting, acting as an intermediary between clients and AI teams to refine processes. Share insights across the organization to foster a collaborative culture. This role offers an outstanding chance to grow into a senior account position with real ownership and impact on customer success and company growth.
Required Qualifications
- Strong sense of ownership and accountability
- Capable of working independently
- Handling multiple priorities
- Highly organized, structured, and reliable
- Analytical approach
- Attention to detail
- Excellent communication skills, both written and verbal
- Ability to establish trust and long-term relationships
- Hands on teammate with a collaborative approach
- Passionate about helping customers succeed
- Proactive
- Curious
- Driven to resolve challenges
- Comfortable navigating ambiguity and complexity
- Experience in account management
- Experience in customer success
- Experience in client-facing roles
- Proficient with data and reporting tools such as Excel, BI tools, CRM, Monday board, Sales Force, and Jira
- Proficient in English
- Authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship
Desired Qualifications
- Background in B2B
- Background in technology
- Background in gaming
- Background in regulated industries
- Additional languages
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