Accommodation Services Agent
On-siteMandeville, Manchester, Jamaica
Mandeville, Manchester, JamaicaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Review accommodation event requests for completeness and required information, then monitor events throughout their lifecycle to track milestones, status changes, and required actions. Create and update customer profiles while drafting, revising, and distributing accommodation-related communications. Coordinate employer outreach efforts, manage task queues, generate reminders for key deadlines, and escalate items requiring additional review. Identify cases needing vocational referrals, track outcomes, and maintain accurate, audit-ready records that support compliance with organizational policies.
Required Qualifications
- A minimum of 4 CXC/GCE subjects inclusive of English Language and a numeric subject, or a U.S. high school diploma or GED
- Must have a valid (not expired) government issued ID, TRN and NIS card
- Must have flexible availability to work any day and any assigned shift weekly (Weekends and Public Holidays)
- Must be able to train and / or work onsite
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Experience in customer service is an asset and preferred
- Good systematic problem solving ability, using sound business judgment, and following through on commitments to customers
- The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs
- Excellent attention to detail
- See through the eyes of the customer
- Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions
- proficient reading skills required
- The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel
- Ability to effectively organize, prioritize, multi-task and manage time
- Multi-tasking skills, showcased through conversing while navigating our systems the use of several applications simultaneously; experience working with CRM applications preferred
- Good Typing Skills – Minimum 35 wpm with minimum 80% accuracy
- High level of integrity
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues
- Inspire confidence and positively influence the behaviour, actions, and thoughts of others
- Must be able to pass a criminal background check and drug test as needed
Desired Qualifications
- Experience in customer service is an asset and preferred
- experience working with CRM applications preferred
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