Accessibility Coordinator - Citizens Live at The Wylie
On-site · Pittsburgh, Pennsylvania, United States
Job Summary
Accessibility Coordinator at Citizens Live at The Wylie ensures venue accessibility and inclusivity by maintaining Live Nation service standards, coordinating with the General Manager, Operations Manager, and National Accessibility and Inclusivity team to design and implement accessibility touchpoints, and serving as the main point of contact for guests with disabilities before and during events. Responsibilities include planning ongoing accessibility frameworks across departments, ensuring ADA compliance across circulation spaces, seating, restrooms, entrances, and exits; facilitating staff training on accessibility; tracking post-event accessibility data; staying up-to-date on relevant accessibility laws and standards; and collaborating with venue leaders to address barriers and improve the guest experience for individuals with disabilities. The role requires effective communication with diverse needs, problem-solving to address accessibility challenges, and a one-team mindset in a dynamic, loud venue environment.
Required Qualifications
- Understanding of ADA requirements and other accessibility standards
- Experience working with or familiarity with various disabilities
- Excellent written and verbal communication skills
- Ability to communicate effectively with individuals with diverse needs
- Strong problem-solving skills to address accessibility challenges and find effective solutions
- Empathy and a people-first approach
- Position requires constant physical activity such as walking, climbing stairs, lifting, and carrying equipment (preferably able to lift 30 lbs)
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