Access Team Lead Full Time Evenings
$46,925–$68,058 year
On-site · Chicago, Illinois, United States
Job Summary
Access Team Lead in the Emergency Department at Northwestern Medicine. Full-time evening shift (2:00–10:30 PM) with rotating weekends. Lead customer-service oriented operations, coordinate scheduling and pre-authorization of diagnostic services, verify insurance eligibility, collect demographic and financial information, perform data entry in Epic, provide training and coaching to staff, ensure HIPAA compliance, and drive continuous improvement through QA and process optimization. Collaborates across departments to ensure accurate registration, patient flow, and effective communication with patients and providers; supports staff development and operational efficiency while maintaining a patient-first focus.
Required Qualifications
- Minimum of two years experience in customer service or patient relations.
- Excellent interpersonal and verbal communication skills.
- Excellent problem solving skills.
- Received favorable annual performance reviews if internal applicant in the past one to two years.
- Ability to read and communicate effectively in English.
- Basic Computer Skills.
- Ability to type 40 wpm.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Customer Service Oriented.
- Excellent organizational, time management, analytical, and problem solving skills.
- Preferred: Bachelors degree.
- Healthcare Finance and/or Healthcare Insurance Knowledge.
- Experience in a healthcare setting, especially patient scheduling and/or registration.
- Coding Certification.
- Certified Healthcare Associate Designation (NAHAM).
- Two - four years of progressive experience in a revenue cycle setting.
- Financial aptitude, business orientation or experience/knowledge of hospital based patient management/patient accounting systems.
- Knowledge of medical terminology.
- Epic experience.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.