Access Services - Manager

Access Services Manager oversees the day-to-day Patient Access operations for a designated clinic or area, supervising a team of direct and indirect reports (minimum ~20). Ensures performance aligns with department standards, advocates for enhanced patient access, maintains high customer service levels, and participates in on-call coverage. Responsibilities include hiring, onboarding, training and development of staff; conducting annual trainings and coaching; conducting employee evaluations; monitoring performance via quality and productivity audits; implementing process improvements; promoting PFCC values; ensuring compliance with Joint Commission standards and facility safety; and managing communications and team meetings. Preferred qualifications include advanced knowledge of Epic system and payer requirements. The role requires strong organizational and interpersonal skills, the ability to lead a multi-location team, and ongoing collaboration with CABC/ICE/UAMS policies.