Access Representative I

Greet patients in person or on the phone with a kind, compassionate, and courteous manner to drive a positive customer service experience. Accurately input patient data, capture demographic and insurance information, and verify eligibility through proper systems before scheduling appointments. Manage the check-in process, pre-register patients, and collect cash, credit payments, and co-pays while reconciling monies with day sheet reports. Maintain a safe reception area, ensure patient privacy by securing protected health information, and assist new staff during training. Answer telephone calls efficiently, process incoming mail, and follow managed care procedures to obtain authorizations.