Access/Intake Coordinator (Multilingual)

Serve as the first point of contact for individuals seeking multicultural counseling and community support services via phone, email, referrals, or in-person interactions. Conduct initial mental health and substance use screenings to gather client needs, history, and current status, then triage cases to determine appropriate services or levels of care. Schedule intake appointments, coordinate enrollment into behavioral health programs, and collaborate with clinicians and external providers to ensure accurate assessment and placement. Track student grades and attendance through regular contact with families and school counselors. Maintain accurate client records, including demographic data and assessment results, by entering information into electronic health records and preparing intake forms. Generate reports on intake and referral activities, communicate appointment reminders and documentation requirements, and adhere to all privacy regulations such as HIPAA and 42 CFR Part 2.