Access Coordinator II (Pine Bluff, AR)
On-sitePine Bluff, Arkansas, United States
Pine Bluff, Arkansas, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Manage patient registration, insurance eligibility, and financial transactions by collecting copays, posting payments, and reviewing accounts for billing errors. Coordinate scheduling, verify insurance information, and counsel patients on office policies while handling appointment requests through the Patient Portal. Process incoming mail, distribute correspondence, and generate accounting reports. Monitor billing procedure changes and communicate updates to the work unit. Maintain a professional attitude in a high-volume environment to ensure high-quality patient care.
Required Qualifications
- High School Diploma/GED
- Two (2) years of customer service or healthcare experience
- Good communication skills
- Ability to follow oral instructions, read, and write
- Computer/basic keyboard skills
- Telephone etiquette skills
- General knowledge of office machines, including printers and scanners
- Excellent customer service skills
- Must be able to function in a positive manner in a high-volume environment with a professional attitude to ensure the highest level of customer service
- A high commitment to maintaining consistent attendance
- Persons must have proof of legal authority to work in the United States on the first day of employment
- Must be able to lift
Desired Qualifications
- Two (2) years of experience in registration or scheduling in a healthcare environment
- Knowledge of basic medical terminology
- Knowledge of healthcare insurance eligibility
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