Access Control Specialist
On-siteBig Sky, Montana, United States
Job Summary
Respond to phone and radio calls regarding lift access issues, diagnosing and resolving ticket or pass problems while coordinating solutions with the Ticket Checking team. Monitor gate activity proactively to fix pass issues before they escalate and run reports to identify undetected errors. Answer guest inquiries via phone or email, bring tickets requiring reprints to the lift, and maintain clear communication under pressure. Gain in-depth knowledge of all lift access products, the RTP sales platform, and Big Sky Mountain Sports offerings. Maintain a fun, friendly, and professional attitude with all guests while adhering to daily snow and grooming reports.
Required Qualifications
- Previous experience working directly with guests
- Ability to keep composure and professionalism during challenging interactions
- Novice level understanding of Microsoft Excel
Desired Qualifications
- Previous employment at a resort
- Cash handling experience
- Point of sale experience
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