Access Associate Optional
On-siteOxford, Ohio, United States
Job Summary
Register patients in an on-site patient-facing setting by collecting demographics, verifying insurance eligibility, and obtaining copays while utilizing standardized scripting for compliance. Coordinate care with ancillary departments, maintain waiting rooms, and assist with transportation or visitor needs. Adapt to dynamic workflows, meet departmental targets for accuracy, and follow regulatory policies for data collection and patient safety. Provide excellent customer service to internal and external customers while anticipating needs and solving problems. Schedule varies with holiday and weekend rotation, including 12-hour shifts and on-call duties. Requires high school degree, customer service experience, and typing speed of 35 wpm.
Required Qualifications
- High School Degree or GED
- Ability to operate multiple computer applications
- Excellent verbal and written skills
- Typing speed of 35 wpm
- Medical terminology
- 1-2 years experience Customer Service
- Flexibility to work in 24/7 departments, 1st, 2nd and 3rd shifts
- Ability to work 12- hour shifts
- Ability to work weekends
- Rotation of on-call
- Bending - Consistently
- Climbing - Rarely
- Concentrating - Consistently
- Continuous Learning - Consistently
- Hearing: Conversation - Consistently
- Hearing: Other Sounds - Consistently
- Interpersonal Communication - Consistently
- Kneeling - Consistently
- Lifting <10 Lbs. - Consistently
- Lifting 50+ Lbs. - Rarely
- Lifting <50 Lbs. - Rarely
- Pulling - Consistently
- Pushing - Consistently
- Reaching – Consistently
- Reading - Consistently
- Sitting - Consistently
- Standing - Consistently
- Stooping - Consistently
- Talking - Consistently
- Thinking/Reasoning - Consistently
- Use of Hands - Consistently
- Color Vision - Consistently
- Visual Acuity: Far - Occasionally
- Visual Acuity: Near - Consistently
- Walking – Consistently
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.