Access Ambassador
$33,280–$37,440 year
On-siteLouisville, Kentucky, United States
Job Summary
Create a welcoming, accessible, and inclusive experience for visitors of all ages and backgrounds. Support guest services, including ticketing, retail operations, group welcomes, and general visitor assistance. Assist with factory tours, workshops, hands-on activities, and other educational experiences. Maintain organized and accessible public and retail spaces, including light restocking and merchandising. Work collaboratively across museum teams to respond professionally to visitor questions, feedback, and changing needs. This part-time role requires 19 hours or less per week, with shifts generally scheduled between 9:30 a.m. and 5:30 p.m., seven days a week including weekends.
Required Qualifications
- Excellent communication and interpersonal abilities
- Willingness and ability to embrace and promote APH institutional goals of accessibility and inclusion with diverse audiences and communities
- Ability to work a flexible schedule, including weekends and occasional evenings as needed
- Ability to provide welcoming, professional service while interacting with visitors of various ages, backgrounds, and abilities
- Ability to move between visitor, retail, tour, and program areas
- Ability to perform routine guest-service and light restocking duties
- Frequent movement throughout the museum during a shift
- Prolonged periods of standing and walking
Desired Qualifications
- Understanding of disability, accessibility, inclusion, and equity
- Perspective on museum operations and the cultural impact of museums
- Guest services and/or retail experience
- Experience or comfort working with various age groups
- Experience working within the disability community and/or other historically marginalized communities
- Comfort with learner-centered engagement techniques
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