Academy Manager
On-site · Western Cape, South Africa
Job Summary
The Academy Manager – Business Support Centre designs, develops, and implements the functional L&D academy blueprint to mature employee capabilities with high-impact learning experiences, clear career pathways, and professional accreditation aligned to business needs. You will lead the academy framework with tiered paths (foundation to advanced), deliver blended programs (online, in-person, experiential) with SMEs and external providers, manage operations including budget, vendor contracts, and quality assurance, integrate learning objectives with workforce strategy, and lead the academy team. Requires relevant HR/L&D qualification or certification and 6-8 years in L&D/talent development or corporate academies, with at least 1 year in a BSC or contact-centre environment; proven ability to develop curricula, design learning experiences, collaborate with SMEs, manage multiple projects, and operate within budgets.
Required Qualifications
- Relevant HR and/or Learning qualification or certification
- 6-8 years in L&D, talent development, or corporate academies
- Minimum of 1 year L&D experience within the BSC or Contact Centre related environment
- Experience in curriculum development, learning design, and managing learning platforms
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