Academic Technology Support Specialist

Academic Technology Support Specialist at UW-La Crosse provides support and instructional services for teaching and learning technologies across classrooms and media environments. Responsibilities include assisting faculty, staff, and students with maintenance and support for classroom and media technologies, distance/online education, digital signage, and instructional applications; diagnosing and resolving Help Desk tickets; training End Users; installing, integrating, and securing classroom presentation/collaboration technology; ensuring standardization across centrally managed classrooms; coordinating with vendors and campus facilities; and developing documentation, knowledgebase articles, and training materials. The role involves ongoing professional development, collaboration with ITS staff, and supporting video/web conferencing and lecture capture solutions, including platforms like Zoom. The position requires strong problem-solving, communication, customer service, and project management skills, plus the ability to work independently and manage multiple priorities within a university IT environment.