Academic Coach, Veterans Student Support Services
$43,931–$43,931 year
On-siteNorthwest, Virginia, United States
Job Summary
Collaborate with the Coordinator to identify, recruit, and select eligible veteran students for the SERVE program, adhering to federal eligibility requirements. Provide personalized coaching, mentoring, and academic advisement, including tutoring, study skills development, and transfer pathway guidance. Facilitate financial literacy, arrange supplemental instruction in CANVAS, and assist students with completing transfer applications and financial aid forms. Track student academic progress by monitoring transcripts and responding to at-risk reports with timely outreach and referrals. Develop resources, conduct research for grant submissions, and maintain professional relationships with university departments and community constituents.
Required Qualifications
- A bachelor's degree in education, psychology, social work, or a related field
- OR an associate's degree in education, psychology, social work, or a related field and two (2) years of experience as a TRIO Academic Coach
- one (1) to two (2) years of experience in TRIO, SSS, Student Affairs, or similar programs targeting Veteran students
- demonstrable familiarity with military experiences
- A criminal background check will be conducted
- Applicants must have a valid Florida Class E Operator (driver's) license
- be authorized to drive for the college
Desired Qualifications
- A master's degree in education, psychology, social work, counseling, or a related fields with three (3) years of professional experience
- Demonstrated success in overcoming barriers similar to those of the project's target population or experience in working with this population
- case management, educational advising, recordkeeping, documentation, and project evaluation experience
- strong communication skills and technological skills
- Ability to work successfully in a multi-cultural environment
- Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment
- Analytical Aptitude & Problem Solving - able to analyze information, problems, situations, practices and/or procedures, collect and interpret data, reason logically, establish facts, identify and define existing and potential issues, recognize the interrelationships among elements, draw valid conclusions, develop recommendations, as well as alternative courses of action, select appropriate course, follow up, and evaluate
- Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job
- Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors
- Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills
- Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions
- Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames
- Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions
- Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs
- Results Orientation – proven ability to set and exceed established targets
- Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs
- Detail Oriented - Proven accuracy and attention to detail
- Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response
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