Academic Coach

Job Summary

Required Qualifications

• •Bachelor's degree from an accredited institution
• •Must be able to travel 0-10% of time
• •Must be able to lift 20lbs
• •Must be able to work more than 40 hours per week when business needs warrant
• •Must be able to spend significant time working at a computer and on the phone using a headset
• •Must be flexible in work hours/schedule in order to accommodate learner needs
• •Regular, dependable attendance and punctuality
• •Strong mental acuity
• •Ability to maintain departmental guidelines for interacting with and responding to learners and Capella stakeholders
• •Ability to manage sensitive and confidential information
• •Ability to prioritize the needs of the learner
• •Ability to work effectively and efficiently with a diverse population
• •Ability to manage conflict
• •Ability to assess challenging situations and effectively communicating with leadership
• •Ability to maintain best practices for learner interaction
• •Excellent written and verbal communication skills
• •Ability to communicate through a variety of channels/systems
• •Foundational understanding of the advising discipline
• •Ability to evaluate and learn new computer software applications quickly
• •Proficiency in the Microsoft Office Suite, including Word, Excel and Outlook
• •Ability to understand key metrics and utilize self-service reporting and tools to monitor and share data
• •Ability to drive results in a team-based environment
• •Ability to influence positive learner behaviors and outcomes
• •Fundamental understanding of business acumen
• •Ability to exercise keen discretion and ethical judgment
• •Ability to adapt quickly and thrive in a fast-paced, changing professional environment
• •Ability to think critically in order to build plans of action and personalized solutions
• •Ability to manage time effectively by prioritizing and evaluating work to manage a variety of daily activities
• •Ability to effectively juggle multiple tasks and handle competing priorities
• •Ability to demonstrate resilience and respond appropriately to stressful situations
• •Ability to be self-aware and behave appropriately with a commitment to continuous self-improvement
• •Ability to self-direct and follow through on assigned tasks while working both independently and collaboratively
• •Motivated in a fast-paced, high intensity environment driven by deadlines
• •Ability to quickly understand problems and provide proactive solutions
• •Ability to form positive working relationships, foster effective team atmosphere and promote a collaborative environment with the learner, faculty, staff and leadership
• •Ability to develop trust and hold others accountable to commitments
• •Ability to maintain departmental guidelines for interacting with and responding to learners and Capella stakeholders
• •Ability to respond positively to consistent change
• •Ability to innovate with the purpose of accomplishing key objectives
• •Willing to take risks
• •Ability to manage a pipeline of learners
• •Ability to coach, motivate, mentoring, removing barriers, issue ownership through resolution, strategies for completion, and progress
• •Ability to help learners clarify key decision-points and identify solutions and alternatives which align with the learners' motivations and goals
• •Ability to utilize strong relationship-building and influencing skills
• •Ability to provide personalized interactions to assist learners in successfully navigating the path to achieve their educational goals
• •Ability to provide outreach at key milestones and based on identified behaviors throughout learners' programs
• •Ability to explore of needs and provides personalized solutions to learners to effectively prepare them for long-term success
• •Ability to work with faculty and other University partners to address learner concerns and to collaboratively define options to help learners overcome obstacles and achieve academic success
• •Ability to assist learners in developing an academic plan that includes all program requirements, enables most direct path to completion, and aligns with their educational and career goals
• •Ability to leverage tools, systems and software applications to optimize advising engagement
• •Ability to build a relationship with the learner to encourage learner success and engagement
• •Ability to utilize program analytics and outreach protocols to drive purpose-driven and transformational conversations
• •Ability to help learners navigate changes in their programs and plans and understand and respond to Capella-initiated changes
• •Ability to explore alignment of learner's educational and financial plans in relation to degree completion
• •Ability to provide resources and refer learners to university support services
• •Ability to assess learner needs in order to help them make fully informed decisions about their pathways as well as challenging them to make progress toward their goals
• •Ability to proactively reach out to learners identified as at-risk, including but not limited to, lack of engagement, academic standing, pace of progress, course completion, gaps in competency development
• •Ability to highlight and address potential barriers that may impact persistence, success and completion
• •Ability to encourage learners to develop skills and abilities in direct resolution of challenges and issues
• •Ability to coordinate with faculty, academic leadership and learner-facing team to seek resolution of learner issues
• •Ability to coach learners through disruptive life events and challenges
• •Ability to provide options based on the unique situation
• •Ability to respond to the learner via a wide variety of communication tools and systems including, but not limited to: phone, voicemail, chat, email, casework and social media
• •Ability to collaborate with faculty, chairs and other university leaders in handling escalated learner situations and supporting conflict resolution
• •Ability to serve as University Subject Matter Experts concerning programs, processes, and policies in meetings, committees, and informal sessions
• •Ability to monitor and communicate trends impacting learner persistence, success, and completion
• •Ability to support development and training for faculty and/or staff regarding programs, process, and policy
• •Ability to proactively and respectfully identify and provide insight into program, process and policy opportunities and gaps
• •Ability to participate in creating solutions in partnership with the key stakeholders once areas of improvement are identified
• •Ability to build trusted professional relationships across the business
• •Ability to participate in projects or initiatives that support departmental goals
• •Ability to research and stay abreast of issues and trends in other institutions of higher education
• •Ability to understand problems and provide proactive solutions
• •Ability to form positive working relationships, foster effective team atmosphere and promote a collaborative environment with the learner, faculty, staff and leadership
• •Ability to work effectively and efficiently with a diverse population
• •Ability to manage conflict
• •Ability to develop trust and hold others accountable to commitments
• •Ability to assess challenging situations and effectively communicating with leadership
• •Ability to maintain departmental guidelines for interacting with and responding to learners and Capella stakeholders
• •Ability to manage time effectively by prioritizing and evaluating work to manage a variety of daily activities
• •Ability to effectively juggle multiple tasks and handle competing priorities
• •Ability to demonstrate resilience and respond appropriately to stressful situations
• •Ability to be self-aware and behave appropriately with a commitment to continuous self-improvement
• •Ability to self-direct and follow through on assigned tasks while working both independently and collaboratively
• •Ability to maintain best practices for learner interaction
• •Excellent written and verbal communication skills
• •Ability to communicate through a variety of channels/systems
• •Foundational understanding of the advising discipline
• •Ability to evaluate and learn new computer software applications quickly
• •Proficiency in the Microsoft Office Suite, including Word, Excel and Outlook
• •Ability to understand key metrics and utilize self-service reporting and tools to monitor and share data
• •Ability to drive results in a team-based environment
• •Ability to influence positive learner behaviors and outcomes
• •Fundamental understanding of business acumen
• •Ability to exercise keen discretion and ethical judgment
• •Ability to adapt quickly and thrive in a fast-paced, changing professional environment
• •Ability to think critically in order to build plans of action and personalized solutions
• •Ability to manage time effectively by prioritizing and evaluating work to manage a variety of daily activities
• •Ability to effectively juggle multiple tasks and handle competing priorities
• •Ability to demonstrate resilience and respond appropriately to stressful situations
• •Ability to be self-aware and behave appropriately with a commitment to continuous self-improvement
• •Ability to self-direct and follow through on assigned tasks while working both independently and collaboratively
• •Ability to maintain best practices for learner interaction
• •Excellent written and verbal communication skills
• •Ability to communicate through a variety of channels/systems
• •Foundational understanding of the advising discipline
• •Ability to evaluate and learn new computer software applications quickly
• •Proficiency in the Microsoft Office Suite, including Word, Excel and Outlook
• •Ability to understand key metrics and utilize self-service reporting and tools to monitor and share data
• •Ability to drive results in a team-based environment
• •Ability to influence positive learner behaviors and outcomes
• •Fundamental understanding of business acumen
• •Ability to exercise keen discretion and ethical judgment
• •Ability to adapt quickly and thrive in a fast-paced, changing professional environment
• •Ability to think critically in order to build plans of action and personalized solutions
• •Ability to manage time effectively by prioritizing and evaluating work to manage a variety of daily activities
• •Ability to effectively juggle multiple tasks and handle competing priorities
• •Ability to demonstrate resilience and respond appropriately to stressful situations
• •Ability to be self-aware and behave appropriately with a commitment to continuous self-improvement
• •Ability to self-direct and follow through on assigned tasks while working both independently and collaboratively
• •Ability to maintain best practices for learner interaction
• •Excellent written and verbal communication skills
• •Ability to communicate through a variety of channels/systems
• •Foundational understanding of the advising discipline
• •Ability to evaluate and learn new computer software applications quickly
• •Proficiency in the Microsoft Office Suite, including Word, Excel and Outlook
• •Ability to understand key metrics and utilize self-service reporting and tools to monitor and share data
• •Ability to drive results in a team-based environment
• •Ability to influence positive learner behaviors and outcomes
• •Fundamental understanding of business acumen
• •Ability to exercise keen discretion and ethical judgment
• •Ability to adapt quickly and thrive in a fast-paced, changing professional environment
• •Ability to think critically in order to build plans of action and personalized solutions
• •Ability to manage time effectively by prioritizing and evaluating work to manage a variety of daily activities
• •Ability to effectively juggle multiple tasks and handle competing priorities
• •Ability to demonstrate resilience and respond appropriately to stressful situations
• •Ability to be self-aware and behave appropriately with a commitment to continuous self-improvement
• •Ability to self-direct and follow through on assigned tasks while working both independently and collaboratively
• •Ability to maintain best practices for learner interaction
• •Excellent written and verbal communication skills
• •Ability to communicate through a variety of channels/systems
• •Foundational understanding of the advising discipline
• •Ability to evaluate and learn new computer software applications quickly
• •Proficiency in the Microsoft Office Suite, including Word, Excel and Outlook
• •Ability to understand key metrics and utilize self-service reporting and tools to monitor and share data
• •Ability to drive results in a team-based environment
• •Ability to influence positive learner behaviors and outcomes
• •Fundamental understanding of business acumen
• •Ability to exercise keen discretion and ethical judgment
• •Ability to adapt quickly and thrive in a fast-paced, changing professional environment
• •Ability to think critically in order to build plans of action and personalized solutions
• •Ability to manage time effectively by prioritizing and evaluating work to manage a variety of daily activities
• •Ability to effectively juggle multiple tasks and handle competing priorities
• •Ability to demonstrate resilience and respond appropriately to stressful situations
• •Ability to be self-aware and behave appropriately with a commitment to continuous self-improvement
• •Ability to self-direct and follow through on assigned tasks while working both independently and collaboratively
• •Ability to maintain best practices for learner interaction
• •Excellent written and verbal communication skills
• •Ability to communicate through a variety of channels/systems
• •Foundational understanding of the advising discipline
• •Ability to evaluate and learn new computer software applications quickly
• •Proficiency in the Microsoft Office Suite, including Word, Excel and Outlook
• •Ability to understand key metrics and utilize self-service reporting and tools to monitor and share data
• •Ability to drive results in a team-based environment
• •Ability to influence positive learner behaviors and outcomes
• •Fundamental understanding of business acumen
• •Ability to exercise keen discretion and ethical judgment
• •Ability to adapt quickly and thrive in a fast-paced, changing professional environment
• •Ability to think critically in order to build plans of action and personalized solutions
• •Ability to manage time effectively by prioritizing and evaluating work to manage a variety of daily activities
• •Ability to effectively juggle multiple tasks and handle competing priorities
• •Ability to demonstrate resilience and respond appropriately to stressful situations
• •Ability to be self-aware and behave appropriately with a commitment to continuous self-improvement
• •Ability to self-direct and follow through on assigned tasks while working both independently and collaboratively
• •Ability to maintain best practices for learner interaction
• •Excellent written and verbal communication skills
• •Ability to communicate through a variety of channels/systems
• •Foundational understanding of the advising discipline
• •Ability to evaluate and learn new computer software applications quickly
• •Proficiency in the Microsoft Office Suite, including Word, Excel and Outlook
• •Ability to understand key metrics and utilize self-service reporting and tools to monitor and share data
• •Ability to drive results in a team-based environment
• •Ability to influence positive learner behaviors and outcomes
• •Fundamental understanding of business acumen
• •Ability to exercise keen discretion and ethical judgment
• •Ability to adapt quickly and thrive in a fast-paced, changing professional environment
• •Ability to think critically in order to build plans of action and personalized solutions
• •Ability to manage time effectively by prioritizing and evaluating work to manage a variety of daily activities
• •Ability to effectively juggle multiple tasks and handle competing priorities
• •Ability to demonstrate resilience and respond appropriately to stressful situations
• •Ability to be self-aware and behave appropriately with a commitment to continuous self-improvement
• •Ability to self-direct and follow through on assigned tasks while working both independently and collaboratively
• •Ability to maintain best practices for learner interaction
• •Excellent written and verbal communication skills
• •Ability to communicate through a variety of channels/systems
• •Foundational understanding of the advising discipline
• •Ability to evaluate and learn new computer software applications quickly
• •Proficiency in the Microsoft Office Suite, including Word, Excel and Outlook
• •Ability to understand key metrics and utilize self-service reporting and tools to monitor and share data
• •Ability to drive results in a team-based environment
• •Ability to influence positive learner behaviors and outcomes
• •Fundamental understanding of business acumen
• •Ability to exercise keen discretion and ethical judgment
• •Ability to adapt quickly and thrive in a fast-paced, changing professional environment
• •Ability to think critically in order to build plans of action and personalized solutions
• •Ability to manage time effectively by prioritizing and evaluating work to manage a variety of daily activities
• •Ability to effectively juggle multiple tasks and handle competing priorities
• •Ability to demonstrate resilience and respond appropriately to stressful situations
• •Ability to be self-aware and behave appropriately with a commitment to continuous self-improvement
• •Ability to self-direct and follow through on assigned tasks while working both independently and collaboratively
• •Ability to maintain best practices for learner interaction
• •Excellent written and verbal communication skills
• •Ability to communicate through a variety of channels/systems
• •Foundational understanding of the advising discipline
• •Ability to evaluate and learn new computer software applications quickly
• •Proficiency in the Microsoft Office Suite, including Word, Excel and Outlook
• •Ability to understand key metrics and utilize self-service reporting and tools to monitor and share data
• •Ability to drive results in a team-based environment
• •Ability to influence positive learner behaviors and outcomes
• •Fundamental understanding of business acumen
• •Ability to exercise keen discretion and ethical judgment
• •Ability to adapt quickly and thrive in a fast-paced, changing professional environment
• •Ability to think critically in order to build plans of action and personalized solutions
• •Ability to manage time effectively by prioritizing and evaluating work to manage a variety of daily activities
• •Ability to effectively juggle multiple tasks and handle competing priorities
• •Ability to demonstrate resilience and respond appropriately to stressful situations
• •Ability to be self-aware and behave appropriately with a commitment to continuous self-improvement
• •Ability to self-direct and follow through on assigned tasks while working both independently and collaboratively
• •Ability to maintain best practices for learner interaction
• •Excellent written and verbal communication skills
• •Ability to communicate through a variety of channels/systems
• •Foundational understanding of the advising discipline
• •Ability to evaluate and learn new computer software applications quickly
• •Proficiency in the Microsoft Office Suite, including Word, Excel and Outlook
• •Ability to understand key metrics and utilize self-service reporting and tools to monitor and share data
• •Ability to drive results in a team-based environment
• •Ability to influence positive learner behaviors and outcomes
• •Fundamental understanding of business acumen
• •Ability to exercise keen discretion and ethical judgment
• •Ability to adapt quickly and thrive in a fast-paced, changing professional environment
• •Ability to think critically in order to build plans of action and personalized solutions
• •Ability to manage time effectively by prioritizing and evaluating work to manage a variety of daily activities
• •Ability to effectively juggle multiple tasks and handle competing priorities
• •Ability to demonstrate resilience and respond appropriately to stressful situations
• •Ability to be self-aware and behave appropriately with a commitment to continuous self-improvement
• •Ability to self-direct and follow through on assigned tasks while working both independently and collaboratively
• •Ability to maintain best practices for learner interaction
• •Excellent written and verbal communication skills
• •Ability to communicate through a variety of channels/systems
• •Foundational understanding of the advising discipline
• •Ability to evaluate and learn new computer software applications quickly