Abteilungsleitung Kundenservice / Kundendienst für E-Commerce

Lead the customer service department by managing daily operations, distributing tickets, and handling complex escalations via email, phone, and sales platforms. Direct team coordination, onboard new staff, and conduct training to maintain a unified service standard. Drive process improvements and system development to support growing order volumes while acting as the primary interface with sales, warehouse, and marketing teams. Resolve challenging complaints and guarantee cases with a solutions-oriented approach to ensure timely customer resolution. Manage case backlogs and prioritize requests to prevent customer wait times, balancing hands-on operational support with strategic organizational leadership.