Absence Management Officer – UK & Ireland
On-siteLondon, England, United Kingdom or Dublin, Leinster, Ireland
Job Summary
Manage sickness absence cases and tickets via the GHR Service Centre system, ensuring timely updates and compliance with UK and Irish employment legislation. Provide guidance to managers on absence processes, facilitate return-to-work planning, and coordinate referrals to Occupational Health and Permanent Health Insurance providers. Analyze absence trends to recommend solutions, escalate complex employee relations matters, and track service metrics for stakeholder reporting. Contribute to policy reviews, training initiatives, and process improvement efforts while maintaining accurate documentation. Partner with HRBPs, payroll, and Employee Relations to ensure accurate handling of absence impacts.
Required Qualifications
- Third-level degree in Business, Human Resources, or a related field
- Working knowledge of UK and Irish employment legislation
- Experience in a large and preferably global organisation within Financial Services, Banking, or a comparable industry environment
- Strong sense of teamwork
- Excellent verbal and written communication skills
- Strong customer and employee service orientation
- Problem-solving mindset with a proactive approach to case management
- Resilience and sound judgement when handling sensitive and complex situations
- Proven ability to build and maintain strong relationships locally and virtually
- Self-disciplined with the ability to work independently in a remote management environment
- Strong analytical, organisational, and reporting skills
- Ability to manage multiple priorities in a fast-paced environment
- Continuous improvement mindset with a focus on operational excellence and service delivery
Desired Qualifications
- Previous HR Operations, Absence Management, Employee Relations, Case Management, or HR Shared Services experience
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