99507 - VO Closer - New Hire

Conduct daily outbound and inbound calls to resolve customer issues, escalate complex cases to the appropriate team members, and document all interactions in the CRM system. Monitor call quality metrics and performance dashboards to ensure adherence to service level agreements. Complete required training modules and maintain accurate call logs for audit purposes. This role is part of the Wilds operations team, supporting the company's mission to provide accessible, affordable healthcare solutions through innovative telehealth platforms.