988 Phone Representative (Remote - MUST ALREADY LIVE in the Tampa Bay, FL area)
$57,250–$57,250 year
Remote · Clearwater, Florida, United States or US
Job Summary
The role involves answering incoming calls from the 988 Crisis and Suicide Lifeline, providing emotional support, and engaging with clients at risk. Responsibilities include de-escalating crises, safety planning, completing Lifeline Simulation Training, meeting performance metrics, and building trust with clients. Candidates should possess strong communication and organizational skills, with a preference for those with a background in crisis intervention or mental health services. A Bachelor's degree is preferred, along with one year of related experience.
Required Qualifications
- One year or more of related crisis, mental health, or substance abuse experience
- Experience handling crisis phone calls
Desired Qualifications
- Excellent verbal communication skills
- Customer service skills
- Time management skills
- Strong data entry skills
- Ability to handle multiple tasks simultaneously
- Proficient personal computer skills including e-mail, recordkeeping, routine database activity, word processing, spreadsheet, graphics
Additional Requirements
- Must already live in the Tampa Bay, FL area to be eligible for this role
- Level II Background Screen
- Valid State of Florida Driver’s License
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