911 TELECOMMUNICATOR / EMERGENCY CALL TAKER – FULL-TIME
On-siteGulfport, Mississippi, United States
Job Summary
Receive, prioritize, and handle multiple simultaneous emergency and administrative phone calls for incidents like car accidents and medical emergencies. Process requests for ambulance service by referencing detailed databases, maps, and standard operating procedures. Identify problem nature through caller questioning, then summarize critical information for first responders in the computer-aided dispatch system. Access and operate computer databases, search websites, and transmit information via radio and telephone. Relay requests from law enforcement and public safety agencies by accessing, entering, and disseminating information in proper format. Work eight or twelve-hour shifts during nights, weekends, and holidays in a high-stress, controlled environment requiring quick decision-making and constant attention to multiple terminals. Maintain files and summarize key individual characteristics for co-workers and pre-hospital staff.
Required Qualifications
- Work experience preferably in a customer service or public relations environment
- The ability to speak and understand English for effective communication with callers
- An outgoing, positive personality
- A professional work ethic
- The desire and willingness to be part of a team
- Ability to perform oriented tasks efficiently and accurately in a fast paced, high stress environment
- Ability to listen, speak and write articulately clearly and interact with the public, a diverse workgroup, and emergency staff without confusion
- Ability to refer common patient care issues to supervisory authority
- Ability to gain an understanding of the current telecommunications organizational structure, policies, procedures, programs, practices, terminology and services
- Ability to maintain files
- Ability to concentrate and evaluate information when handling angry, difficult, hysterical or uncooperative callers
- Ability to effectively listen with communication equipment
- Ability to communicate respectfully and effectively
- Ability to participate in effective teamwork by being self motivated, accepting of assignments and by completing assignments within agreed upon deadlines
- Ability to identify problems and collect, summarize and relay information
- Ability to summarize key individual characteristics and enter the information into the database, (while using correct grammar, spelling and punctuation) for use by co-workers and pre-hospital care staff
- Ability to demonstrate leadership qualities such as adaptability, flexibility, dependability, punctuality and accountability through quick, effective responses to change
- Ability to remain calm in stressful situations and assist other staff to appropriately handle stressful situations
Desired Qualifications
- Ability to speak a foreign language
- Bachelor's degree, English major preferred
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