911 Telecommunications Specialist 2026
$60,715–$85,530 year
On-siteSaco, Maine, United States
Job Summary
Receive complaints, requests, and information from the public and other public safety agencies, then process, prioritize, and relay that information accurately and efficiently. Dispatch appropriate police, fire, rescue, and support agencies as needed while operating police and fire radio communications systems and the E911 system in accordance with established procedure. Enter and retrieve information using the department's internal computer systems and create and maintain departmental records related to police, fire, and medical calls for service. Maintain high ethical standards and provide the public with information regarding laws, ordinances, and available services. Work various shifts including nights, weekends, and holidays to ensure rapid decision-making that directly impacts the safety of officers, firefighters, medical personnel, and the public.
Required Qualifications
- Ability to work independently
- Adapt to rapidly changing situations
- Make quick, sound decisions that directly impact the safety of officers, firefighters, medical personnel, and the public
- Strong judgment
- Ability to prioritize under pressure
- Ability to work effectively in a fast-paced, high-stress environment
- Ability to develop proficient typing skills
- Ability to operate computers, radios, and other communications equipment
- Flexibility to work various shifts, including nights, weekends, and holidays
- Commitment to following departmental rules, regulations, policies, and standards
Desired Qualifications
- General understanding of police, fire, and EMS operations
- Familiarity with the geography of the City of Saco
- Strong multitasking skills and the ability to remain calm during emergencies
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