911 Dispatcher I - Lateral
$51,584–$51,584 year
On-siteOgden, Utah, United States
Job Summary
Dispatch police, fire, and emergency personnel in response to emergency and assistance calls for service across local, state, and federal levels. Operate a Computer Aided Dispatch (CAD) system, telephone, radio, and paging equipment to receive calls, obtain essential information through structured interrogation, and make initial assessments of call urgency. Monitor the location and status of responding units, query databases, and enter data while communicating with public safety personnel and callers. Maintain confidentiality and adhere to all District policies and regulations. Full-time position with irregular hours, weekends, and holidays; shift differential may apply.
Required Qualifications
- Meet all minimum qualifications of the Emergency Dispatcher Trainee position
- Successful completion of the District's Emergency Dispatcher Trainee program
- Hold current certifications for Peace Officer Standards and Training Dispatcher
- Hold current certifications for Emergency Medical Dispatcher
- Hold current certifications for UCJIS User
- Hold current certifications for CPR
- Hold other certifications the District deems necessary for the position
- Must have a working knowledge of all District policies, procedures, processes, responsibilities and tasks related to the position
- Must have excellent problem-solving skills
- Must possess the appropriate level of technical aptitude to operate all equipment used in the job
- Must be able to successfully complete a District approved training program
- Must be able to actively listen to multiple inputs
- Must be able to properly analyze information
- Must be able to act accordingly
- Must be able to follow verbal and written instructions
- Must be able to establish and maintain effective working relationships in the workplace
- Ability to see fine detail and adjust focus
- Ability to clearly hear phone and radio traffic of varying volume levels through use of a headset
- Ability to speak in a clear, concise, and timely manner
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