911 Dispatcher/Communications Officer
$58,811–$58,811 year
On-siteRockwall, Texas, United States
Job Summary
Answer emergency and non-emergency 911 calls, prioritize incoming requests, and coordinate police, fire, and medical responses using a computer-aided dispatch system and multi-channel radio. Simultaneously operate telephones and computer databases to obtain caller information, monitor field unit progress, and disseminate critical updates to agencies and the public. Enter and update records for warrants, stolen items, and vehicle checks while interpreting maps to locate geographical areas. Greets visitors, assists with attorney and clergy visitations, and provides backup coverage for the department operator. Perform detailed work with high accuracy during stressful situations and adapt to constantly changing emergency demands.
Required Qualifications
- High school diploma or equivalent experience
- Computer experience; proficient in typing
- Valid Texas Driver's License
- Must be available to work all shifts, holidays and weekends
- Must obtain Telecommunication Operator certification through the State of Texas and TCIC/NCIC certification by the State of Texas within one year (1) of employment and maintain certification
- Must successfully complete a pre-employment drug screen
- Must successfully complete a background investigation
- Knowledge of applicable State and Federal rules, codes and regulations and County policies and procedures
- Ability to effectively operate a multi-channel radio, distinguishing and recognizing a variety of radio voice transmissions
- Ability to recognize and monitor communications equipment problems and notify appropriate personnel for repair
- Ability to memorize, retain and accurately recall information and codes; organize, assess, and prioritize multiple tasks, projects and demands; and adapt to constantly changing situations and effectively take appropriate action
- Ability to communicate in a clear, concise and effective manner, both verbally and in writing
- Ability to accurately understand various radio transmissions and transcribe information from one source to another in a timely manner
- Basic proficiency level utilizing Microsoft Office applications including Excel, Word and Outlook; Open Fox; Computer based 911system; Windows based CAD; RMS; JMS; Eventide; instant messenger and the ability to operate other standard office equipment, including telephones, calculators, fax machines, etc
- Self-disciplined and self-motivated to work alone and with others; ability to exercise good judgment in safeguarding of confidential or sensitive information
- Ability to maintain emotional control and work effectively during emergencies, crisis situations or extremely stressful situations
- Fine dexterity, sitting, talking, hearing and vision are constantly required
- Occasionally, walking, reaching and handling are required
- Visible offensive tattoos or body art are prohibited without exception to include, but not limited to, those that depict racial, sexual, discriminatory, gang-related or obscene language. No tattoos allowed below your wrist, except for a wedding band and no tattoos allowed on your neck or above
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