911 Colocation Crisis Counselor (68278)

Full-time Colocation Crisis Counselor at Volunteers of America Western Washington, colocated at the 911 center to de-escalate emotional distress, assess safety, provide crisis intervention, and refer clients to 988/region resources. Responsibilities include responding to 911-originated calls, performing safety assessments, applying Lifeline Best Practices, documenting interactions, coordinating with 988 teams, and ensuring compliance with HIPAA and mandated reporting. Requires English fluency, empathetic communication, strong listening and problem-solving skills, ability to work independently and as part of a team, and on-site work at the Tacoma/Everett location. Education of a bachelor’s degree in psychology, social work, or related field and at least two years in a healthcare/mental health contact center or counseling are required. Also mentions on-site work at the 911 center and collaboration with supervisors and teams to meet performance indicators.