882 - Account Support Manager
On-siteHouston, Texas, United States
Job Summary
Serve as the primary liaison for assigned Non-Destructive Testing (NDT) customer accounts, coordinating resources, addressing service issues, and maintaining strong relationships with site leadership and internal stakeholders. Develop a thorough understanding of customer operations, contracts, and NDT needs to ensure requirements are communicated and executed safely, efficiently, and in accordance with quality expectations. Monitor active projects, resolve scheduling or staffing challenges, and assist Operations with mobilization for turnarounds, outages, and call-out work. Partner with Business Development to identify service expansion opportunities, support proposals and contract renewals, and provide feedback on market needs. Maintain accurate project documentation, track billing metrics, and ensure compliance with safety policies, regulatory standards, and customer site-specific requirements.
Required Qualifications
- High school diploma or equivalent
- Valid driver's license
- Acceptable driving record
- TWIC
- DISA or customer-specific drug and alcohol program eligibility
- Customer/site-specific safety orientations
- Ability to work in both office and industrial field environments
- Ability to visit refineries, chemical plants, manufacturing facilities, construction sites, and other customer locations
- Ability to wear required personal protective equipment (PPE)
- Ability to walk, stand, climb stairs, and navigate industrial facilities as necessary
- Ability to travel to customer sites as required
- Ability to work outside normal business hours to support customer needs, outages, turnarounds, or urgent operational requirements
Desired Qualifications
- Associate's or bachelor's degree in business, Engineering, Industrial Technology, Operations Management, or a related field
- Minimum of 3–5 years of experience in NDT, inspection services, industrial services, account management, project coordination, or operations
- Experience supporting customers within refining, petrochemical, chemical, pipeline, power generation, manufacturing, or other industrial environments
- Previous experience working directly with NDT technicians, operations teams, or inspection programs
- Previous supervisory, project management, account management, or customer-facing experience
- Previous ASNT SNT-TC-1A, ASNT 9712, or equivalent NDT certification or field experience
- Working knowledge of NDT services and terminology, including methods such as UT, MT, PT, VT, RT, and advanced NDT technologies
- Understanding of industrial inspection environments, turnaround/outage work, and call-out service operations
- Strong customer service and relationship-management skills
- Ability to coordinate multiple projects, customers, priorities, and deadlines simultaneously
- Strong organizational and follow-through skills
- Effective verbal and written communication skills
- Ability to communicate professionally with technicians, supervisors, managers, customer representatives, and senior leadership
- Strong problem-solving and conflict-resolution abilities
- Ability to recognize operational and customer risks and escalate issues appropriately
- Ability to understand scopes of work, customer requirements, purchase orders, and service agreements
- Basic understanding of project costs, labor utilization, pricing, and billing processes
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams
- Ability to learn and effectively utilize company ERP, scheduling, CRM, timekeeping, and customer systems
- Ability to work independently while maintaining effective collaboration across multiple departments
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