811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound
On-site · Thāne, Maharashtra, India
Thāne, Maharashtra, IndiaOn-siteFull TimeEntry LevelNot SpecifiedBanking ServicesLarge
Type
Full Time
Level
Entry Level
Education
Not Specified
Company size
Large
Industry
Banking Services
Job Summary
As an 811 CEC Officer – Inbound, you will handle customer interactions, resolve queries, provide product information, and facilitate sales conversions for Kotak 811. This role requires a customer-first mindset and excellent communication skills, along with the capability to maintain accurate records of customer interactions and contribute to the contact centre's performance.
Required Qualifications
- Excellent communication skills
- Customer-first mindset
- Ability to work in a fast-paced environment
- Experience in resolving queries and providing product information
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