7a-3p FRONT DESK AGENT

Front Desk Agent needed for 7a-3p shift at Home 2 Suites Midland East in Midland, TX. Responsibilities include registering guests, handling reservations and check-ins/outs, greeting and assisting guests, up-selling to maximize room rates, assisting with wake-up calls, answering calls and routing messages, promoting hotel services and local attractions, handling guest inquiries, resolving complaints, processing payments and maintaining cash drawers, ensuring lobby and common areas are clean, assisting with continental breakfast, and performing laundry as directed. Must maintain confidentiality of guest information, provide professional service, document transactions, and follow company policies. Excellent communication and problem-solving skills required; ability to use the switchboard, computer, and other gear to support guest satisfaction and hotel operations.