71-251 Security Shift Supervisor
On-siteTowaoc, Colorado, United States
Job Summary
Oversee daily shift operations within the Security Department, responding to medical, security, or behavioral incidents in real time and coordinating with first responders. Conduct routine and unscheduled patrols of the casino floor, hotel, parking areas, and surrounding property to ensure security and report unsafe conditions. Assign daily posts, monitor breaks, and adjust coverage dynamically based on call-outs or operational priorities. Review incident reports and daily activity logs for accuracy, submitting shift summaries and providing feedback to management. Lead by example while engaging with guests and team members to uphold safety, customer service, and de-escalation protocols. This role requires a valid driver's license, a Ute Mountain Ute Gaming Commission Support License, and at least two years of casino security experience. Flexible hours including nights, weekends, and holidays are required.
Required Qualifications
- Must be at least 21 years of age
- Must be able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License
- Must possess a valid driver's license
- Must be insurable under company policy
- Must demonstrate professionalism
- Must demonstrate reliability
- Must demonstrate accountability
- Must demonstrate attention to detail
- Must demonstrate a strong work ethic
- Must demonstrate sound judgment
- Must demonstrate a high level of discretion and confidentiality
- Must be able to work flexible hours including nights, weekends, and holidays
- High school diploma or GED
- Minimum of 2 years of casino, tribal, or law enforcement security experience
Desired Qualifications
- Additional coursework or certification in criminal justice, security management, or emergency response
- At least 6 months of supervisory or lead experience
- Proven experience responding to emergencies and resolving guest or personnel conflicts in a professional manner
- Strong working knowledge of security procedures, emergency protocols, and report documentation
- Proven ability to lead by example and remain calm under pressure
- Skilled in verbal de-escalation, conflict resolution, and guest service
- Ability to train others and provide constructive coaching in the moment
- Proficiency in using communication equipment, security systems, and Microsoft Office Suite
- Ability to learn new systems and technologies as required to ensure the continued progress of the department
- Strong written and verbal communication skills
- Fluent in English
- Ability to coordinate shift coverage, evaluate performance, and support training initiatives
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