64409 - Other customer and information services representatives/Đại diện dịch vụ thông tin khách hàng

Answer customer inquiries via phone or in person, investigate complaints regarding merchandise, services, and policies, and arrange refunds, exchanges, and credits. Accept payments and credit applications, process orders for goods or services, and place service requests. Provide information on product types, costs, schedules, pricing, regulations, and policies to respond to public requests. Clarify service details and update accounts to initiate or process required payments. Handle urgent cases and manage customer accounts across insurance, telecommunications, utility, and similar companies. Maintain high school or higher education completion and prior secretary or sales experience. Hourly wage ranges from $25 to $30.