5264 - Project Manager, Service Operations
$105,500–$150,700 year
On-siteOregon, United States
Job Summary
Implement and deploy infrastructure-related requirements for NTT customers and internal stakeholders, overseeing the full project lifecycle for IT, data center, and capital expenditure initiatives from pre-implementation through closeout. Independently plan project scope, timelines, resources, quality, cost, and risk while maintaining a strong focus on health and safety, customer service, and business continuity. Lead client-facing and internal projects, defining objectives, milestones, and delivery plans in coordination with technical teams, contractors, and vendors. Coordinate implementation activities, including equipment orders, site activities, and quality assurance testing, while maintaining an onsite presence to validate progress and address field issues. Prepare and maintain project documentation, schedules, and as-built records using approved tools, and facilitate status meetings to track progress and resolve escalations. Track financial performance in real time and ensure project outputs transition successfully into business-as-usual operations.
Required Qualifications
- Minimum of 5 years of experience in Project/Construction Management or a relevant field
- Knowledge of IT, data center, Mechanical, Electrical, Plumbing, and building infrastructure systems
- Ability to deliver retrofit projects in active mission-critical environments
- Project management experience with commercial specialty and/or general construction firms
- Practical understanding of fundamental project management principles
- Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, Project, Teams, Windows, and SharePoint
- Proficiency with Bluebeam and Revit
- General understanding of drawing packages such as Visio and/or AutoCAD
- Experience writing and reviewing Method of Procedure documents
- Experience reviewing technical drawings, specifications, and project documentation
- Strong problem-solving, critical thinking, analytical, and interpersonal skills
- Ability to remain calm and make sound decisions in dynamic environments
- Excellent verbal and written communication skills
- Ability to prepare, present, and summarize information for varied audience types
- Excellent customer service skills
- Ability to interface effectively with customers, vendors, contractors, and internal stakeholders
- Highly motivated self-starter
- Ability to multi-task, work independently, and support team members through changing environments
- Willing and able to travel as required
- Travel required up to 10% of time
- Must be able to respond to emergency situations at the data center
- Must be willing to work outside normal business hours, including weekends, late nights, holidays
- Must possess a current, valid state-issued driver's license
- Can travel internationally if required
- Ability to traverse and inspect all areas of the jobsite
- Ability to walk, stand, climb, reach, bend, crawl, stretch, ascend or descend ladders
- Ability to work on raised platforms
- Ability to position self in small spaces
- Manual dexterity of hands and fingers
- Ability to lift, carry, move, and handle equipment weighing up to 50 lbs
- Ability to hear and speak with others in person and through communication devices
- Perform work during US business hours and across US time zones
- Work primarily onsite at a data center location
- Ability to work in varying weather conditions
- Exposure to varying temperatures and loud noises
- Proficient in English, both written and verbal
- Bachelor's degree in business management, engineering, project management or a related field
- Professional licenses or certifications such as PMP or PMI
Desired Qualifications
- Knowledge of SSAE 16 and other industry certifications
- Working knowledge of Plan Do Check Act or similar continuous improvement methodologies
- Recognized Health and Safety qualifications
- Additional language capability
- Bachelor's degree in business management, engineering, project management or a related field / equivalent experience strongly preferred
- Professional licenses or certifications such as PMP or PMI are desirable
- Working knowledge of the industry and regulatory rules, requirements and developments
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