5155 - Data Center IT Infrastructure Technician

Data Center IT Infrastructure Technician at NTT Global Data Centers. The role supports client requests within NTT data center spaces, addresses inquiries via support tickets from inception through resolution, and troubleshoots enterprise hardware (servers, storage, network devices). Responsibilities include racking and stacking equipment, installing PDUs and cabling per standards, documenting activities, desktop support tasks, asset management, coordinating tasks with internal groups, and maintaining clear communications through ticketing systems. Must work on-site in Ashburn, VA, with a focus on hardware installation, diagnostics, incident coordination, and adherence to change-control processes. Requires hands-on experience with servers, networking gear, cabling, and data-center operations; customer-facing communication and ability to operate in a fast-paced, high-availability environment; 3-5 years in related roles and CompTIA A+ (with Network+ and BICSI Installer 1 preferred).