4X10 Telephone Sales Agent (4-Days, 40hrs./wk)
$27,248,000–$29,328,000 year
On-siteLas Cruces, New Mexico, United States
Las Cruces, New Mexico, United StatesOn-siteFull Time$27,248,000–$29,328,000 yearLarge
Full TimeLarge
Job Summary
Engage with customers via inbound and outbound calls to resolve support issues, sell new products and services, and maximize value through upselling and cross-selling. Research and resolve customer issues using internal systems, accurately document interactions, and manage account details while following scripts and compliance procedures. Escalate complex issues to appropriate support teams and stay current with program updates through training. Maintain excellent attendance and punctuality while handling sensitive information with confidentiality.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong written and verbal communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office and Windows OS
- Dependable, punctual, and self-motivated
- Strong problem-solving and conflict resolution skills
- Customer-focused with empathy and patience
- Ability to multitask and adapt in a fast-paced environment
- Team-oriented with excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year experience in customer service, sales, technical support, or administrative roles
- Experience in a contact center or government-related work environment
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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