4X10 Sales Representative
$22,880–$29,120 year
On-siteWichita, Kansas, United States
Job Summary
Make outbound and receive inbound calls with professionalism and courtesy to resolve support issues, sell new products, and ensure a best-in-class customer experience. Identify customer needs and recommend tailored services, then upsell and cross-sell to maximize value. Document all interactions and claims accurately while following client-specific scripts, policies, and compliance procedures. Handle sensitive information with confidentiality, escalate complex issues to support teams, and achieve first-call resolution through effective problem-solving. Stay informed on program updates through training and team meetings. Meet attendance and scheduling expectations consistently.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong written and verbal communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable, punctual, and self-motivated
- Strong problem-solving, negotiation, and conflict resolution skills
- Customer-focused with empathy, patience, and professionalism
- Ability to multitask and adapt in a fast-paced environment
- Team-oriented with excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year experience in customer service, sales, technical support, or administrative roles (especially in a contact center)
- Experience in state or federal work environments
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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