4X10 Call Center Agent (4-Days, 40hrs./wk)
$22,880–$29,120 year
On-siteWichita, Kansas, United States
Job Summary
Deliver exceptional customer experiences via phone, email, and chat by resolving product and service-related questions with empathy and accuracy. Troubleshoot basic technical issues using internal tools, maintain detailed records of interactions, and collaborate across departments for timely resolution. Uphold client-specific protocols, protect sensitive data, and continuously improve through training and feedback. Complete a full application including screening questions and a pre-employment test. Minimum age 18, high school diploma required, with 20+ WPM typing speed. Located in Wichita, KS; 4 days, 40 hours weekly.
Required Qualifications
- Minimum age: 18+
- High school diploma or equivalent
- Strong verbal and written communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook)
- Familiarity with Windows OS and general computer navigation
- Dependable, punctual, and organized
- Problem-solving mindset with a customer-first attitude
- Ability to work independently and as part of a team
- Comfortable in a fast-paced, high-volume environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Will be required to sit/stand for long periods while using a computer and telephone headset
- Will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer
- May occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds
Desired Qualifications
- 1+ year experience in customer service, tech support, sales, or admin roles
- Previous experience in a contact center or government-related environment
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation
- Must be willing to submit to drug screening
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