409CSS - Customer Service Specialist
On-siteCleveland, Ohio, United States
Job Summary
Serve as the primary point of contact for customer inquiries via phone, email, and other channels, providing accurate solutions while troubleshooting concerns and resolving service issues. Document all interactions and resolutions in company systems, assisting customers with order processing, product selection, and pricing requests. Develop deep knowledge of aluminum rainware products and processes to identify upselling, cross-selling, and new business opportunities that drive sales growth. Build strong relationships to support retention and account development while collaborating with sales and operations teams to maximize revenue. Requires 1–2 years of customer service or inside sales experience, basic computer proficiency, and the ability to manage multiple priorities in a fast-paced environment.
Required Qualifications
- High school diploma or GED
- Basic computer proficiency
- Strong written and verbal communication skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Strong organizational skills
- Customer service skills
Desired Qualifications
- 1–2 years of customer service, inside sales, account management, or related experience
- Sales-minded approach
- Ability to identify growth opportunities
- Ability to build customer relationships
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