2nd shift Supervisor Distrib Center Ops

Job Summary

Required Qualifications

• •Supervise, coach, and develop team leads and associates supporting B2B distribution and fulfillment operations
• •Coordinate and manage daily workflow to ensure timely processing of customer orders, prioritizing safety, quality, accuracy, and service
• •Leverage Warehouse Management Systems (WMS), transportation systems, and reporting tools to plan staffing, monitor order flow, and adjust priorities based on customer demand and operational requirements
• •Ensure all customer orders are picked, packed, staged, and shipped accurately while meeting customer routing, compliance, and service requirements
• •Monitor and drive performance against key operational metrics
• •Lead training and development initiatives to ensure teams are equipped to meet evolving business demands and operational goals
• •Promote a culture of accountability, continuous improvement, operational excellence, and customer service throughout the distribution center
• •Ensure compliance with Mattel policies, procedures, quality standards, and safety requirements while maintaining a positive, inclusive, and engaging work environment
• •Partner with People & Culture (P&C) and site leadership to address employee relations, engagement, talent development, and performance management
• •Collaborate cross-functionally with Inventory Control, Transportation, Planning, Customer Service, and other support functions to resolve order and fulfillment issues and improve service levels
• •Support peak season planning, promotional activity, new product launches, and volume surges to ensure operational readiness and execution excellence
• •Lead or participate in continuous improvement initiatives focused on productivity, quality, cost reduction, process optimization, scalability, and customer satisfaction
• •Ensure adherence to retailer compliance requirements, shipping schedules, and customer-specific operating procedures to minimize chargebacks and maximize service performance
• •Drive operational discipline through standard work, daily management systems, root cause analysis, and problem-solving methodologies to improve efficiency and service outcomes
• •Able to handle multiple tasks simultaneously while meeting Mattel and customer requirements and deadlines
• •Able to collaborate with employees, leads, supervisor, and management
• •Skilled at creating and maintaining functional and cross-functional partnerships
• •Strong writing skills. Able to write reports and correspondences
• •Strong reading skills. Able to read and interpret documents such as shipping documents, bills of lading, reports, safety rules/ procedures, operating and maintenance instructions
• •Strong oral communication skills. Able to speak effectively before groups of employees, leads, supervisors, and management
• •Strong analytical and reasoning skills. Able to analyses and interpret reports, graphs, and other data
• •Strong mathematic skills- ability to calculate figures such as percentages, volume, cost, time

Desired Qualifications

• •Experience working in a warehouse or logistics environment preferred
• •Bilingual (Spanish) preferred