2nd Shift Front Desk Supervisor

Evaluate employee performance, monitor occupancy rates, and oversee the day-to-day operation of the Front Desk and Guest Services. Guide front office staff through daily duties, train new hires per the Front Office Training Guide, and collaborate with operational managers to ensure efficient hotel functions. Maintain the highest level of customer service while solving problems under stressful situations. Requires previous hospitality knowledge and front desk experience. Long hours are sometimes required. This role supports Embassy Suites by Hilton Cleveland Rockside's commitment to making a difference for guests and staff.