26/27 Seasonal Customer Service Representative (Part-time)
On-siteGolden, Colorado, United States
Job Summary
Sign up for in-store appointments, answer phones, and respond to emails while recommending gear, adjusting orders, and solving customer issues across all three interaction channels. Assess and check-in equipment for services, perform binding adjustments, and assist with order pickups, returns, and cancellations. Edit customer orders before fulfillment, document requests in the backend system, and communicate interdepartmentally to make adjustments. Assist the shipping team with box making and order picking on busy days, while maintaining storefront cleanliness, restocking inventory, and organizing demo gear. Stay current on product offerings and new gear. Available to work holidays including Thanksgiving and Christmas, plus at least one weekend day each winter weekend.
Required Qualifications
- Must be available to work holidays including the week of Thanksgiving and Christmas
- Must be available to work at least one weekend day each weekend of the winter season
- High attention to detail and focus
- Time management skills, ability to juggle multiple priorities
- Problem solving and critical thinking
- Ability to work in a fast-paced team environment
- Strong communication skills, both written and verbal
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