26-12253 Customer Experience Specialist - QCSRR
$60,091–$67,101 year
On-siteLansing, Michigan, United States
Job Summary
Administer and maintain customer service processes for CMHA-CEI by communicating with agency staff, individuals, and family members to ensure a welcoming, empathetic, and responsive unit. Fulfill the organization's mission, policies, and procedures while adhering to State of Michigan Customer Service Standards. Maintain a valid Michigan driver's license and reliable transportation for job-related use. Starting salary is $28.89 to $32.26 hourly for a 40-hour week in Lansing, Michigan. Employment is contingent upon background verification, credentialing, a Central Registry Clearance Check, and a pre-employment 5-panel drug screen. A Bachelor's degree in Human Services and three years of behavioral health experience are required.
Required Qualifications
- Bachelor's Degree in Human Services (Social Work, Public Health Administration, Psychology, or related field) from an accredited college or university
- A minimum of three (3) years of experience in a field related to behavioral health (i.e., Substance Use Disorder/Mental Illness/Intellectual or Developmental Disability)
- Ability to communicate accurately and effectively both in writing and verbally
- Possession of a valid Michigan driver's license
- Access to reliable transportation for job related use
- Results of a background verification and credentialing procedure consisting of: Michigan State Police clearance check, verification of an acceptable driving record, educational background check, and verification of an acceptable work history
- Must undergo and pass a Central Registry Clearance Check
- Must pass a pre-employment 5-panel drug screen
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