24x7 L1 Support Engineer
On-site · Singapore, Singapore
Job Summary
Provide 24x7 Level 1 IT support across helpdesk and onsite operations for DXC teams, clients, and third-party vendors, including incident logging, initial diagnostics, categorisation, prioritisation, and dispatch to relevant support teams. Escalate major incidents, monitor SLAs, collaborate with internal teams and vendors, log resolutions with clear descriptions, and contribute to knowledge base and daily operational reporting. Requires a IT-related diploma/certification with 1–2 years of IT support experience; working knowledge of Windows, Unix, networking, and end-user devices; familiarity with ticketing tools (ServiceNow, Jira, Autotask) and Microsoft 365; strong communication and customer service skills. Role is fully on-site in Singapore with 12-hour rotating shifts (including weekends/public holidays) and eligibility for government security clearance (CAT 1); open to Singapore Citizens only.
Required Qualifications
- Diploma or certification in IT or related field
- 1–2 years IT support experience
- Basic knowledge of Windows, Unix, networking, and end-user device support (PCs/laptops)
- Familiarity with ticketing tools (e.g., ServiceNow, Jira, Autotask)
- Microsoft O365; Excel/Power BI is a plus
- Strong communication and customer service skills
- Ability to work independently and in a team
- Comfortable handling high-pressure situations
Additional Requirements
- Singapore Citizens only (open to Singapore Citizens)
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