22221 - User support technicians/ Kỹ thuật viên hỗ trợ người dùng

Conduct direct and online communication with users facing computer difficulties to identify and document issues. Research manuals and technical guides to deploy solutions, resolve user technical problems, and provide advice and training for overcoming identified challenges. Supply business systems, networks, and internet support to address user difficulties. Collect, organize, and maintain incident and solution logs for other support analysts. Participate in redesigning applications and software. May supervise other support technicians in the group. Requires a university degree in Information Technology or equivalent coursework in computer programming or network administration. Some employers may require vendor-specific certifications. Salary ranges from $25 to $30 per hour.