2027 Japan Futureforce - Trainee (Customer Success Group)
On-site · Tokyo, Tokyo, Japan
Job Summary
Customer Success Group role in Tokyo for Salesforce Futureforce Trainee program. Responsibilities include handling customer expectations and experience to enhance satisfaction, maintaining technical product expertise, triaging issues, delivering workarounds or solutions, providing consistent technical support via phone and Service Cloud, managing and resolving complex customer issues, prioritizing and escalating as required, completing assigned project responsibilities, defining and describing technical best practices, and creating knowledge base materials to improve operational efficiency while empowering the developer community. Requires less than 1 year of work experience, graduation from a four-year college, fluency in Japanese, strong interest in customer success, and exemplary problem-solving skills. The program emphasizes real projects, mentorship, global collaboration, and opportunities to level up within Salesforce’s AI/CRM ecosystem.
Required Qualifications
- Must have less than 1 year of work experience
- Graduation from a four-year college or graduate school
- Fluent in Japanese
- Strong interest in customer success
- Exemplary problem-solving skills and the resourceful ability to take initiative
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