2026 Support Associate - Korean&English (Seoul, 12months Contract)
$832,000–$832,000 year
HybridSeoul, Seoul, South Korea
Job Summary
Deliver outstanding service to guests and partners via phone, email, and chat while handling a high volume of inquiries and taking end-to-end ownership of booking issues such as changes, cancellations, and payments. Apply Agoda policies and procedures consistently to resolve complex cases through collaboration with team leaders and other departments, while safeguarding customer data at all times. Work rotational shifts including mornings, evenings, and nights to support a 24/7 global operation, occasionally working weekends and public holidays as planned. Achieve individual and team KPIs focused on quality, productivity, and customer satisfaction.
Required Qualifications
- Excellent spoken and written Korean skills
- B1 level English
- Ability to stay calm, accurate, and professional under pressure
- Good problem-solving skills
- Flexibility to adapt to new tools, processes, and feedback
- Ability to manage time and priorities in a fast-paced, high-volume environment
- Reliability, integrity, and a positive, collaborative attitude
- Work rotational shifts (including mornings, evenings, and nights)
- Occasional weekend and public holiday work
Desired Qualifications
- Prior working experience in customer support, contact center, or service roles
- Experience in travel, e-commerce, hospitality, or BPO
- Experience working with international customers or partners
- Familiarity with contact center, CRM, or ticketing systems
- Additional language skills beyond the core required language for the role
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.