2026 Guest Experience Representative (Part Time)
$37,960–$37,960 year
On-siteWashington, District of Columbia, United States or Washington, United States
Job Summary
Meet and greet guests entering Nationals Park, check ticket entitlements, and provide accurate directions to seating and attractions. Actively assist guests with high-level hospitality, handle requests or complaints, and enforce venue rules and regulations. Monitor public areas for safety and cleanliness standards while maintaining emergency evacuation protocols. Collaborate with security, food service, box office, retail, and other departments to ensure a seamless experience. Work an average of 34 hours per week, at least 75% of home games between March and October 2026, and be available for inclement weather.
Required Qualifications
- Must successfully clear a background check
- Must have U.S. work authorization
- Able to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds
- Able to stand for long periods of time
- Able to walk long distances
- Able to climb up/down stairs
- Must be willing to work during periods of inclement weather of varying degrees
- Must be available to work at least 75% of Nationals home games (at least 60 games between March and October 2026)
- Must be a team player who is able to work well in a fast-paced environment
- Maintain a professional appearance consistent with organizational appearance policies
- Strong communication skills
- Have strong interpersonal skills and able to provide excellent customer service and hospitality
- Able to walk long distances and climb stairs
- Able to stand for long periods of time
- Computer access and proficiency to submit work availability and view schedule
- Previous experience in a customer service role
- Must be at least 18 years old
- Uphold Core Values: Innovation, Integrity, and Teamwork
Desired Qualifications
- High School or better
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